Return & Exchange Policy
~Discontinued and Sale Items CAN NOT be returned.
~All returns & exchanges must be made within 60 days.
~Merchandise must be in sellable condition with manufacturer's packing intact.
~All refunds are provided in the original method of payment.
~All returns must include a copy of your sales receipt.
~All returns & exchanges are subject to a 10% restocking fee.
~Customer is responsible for return postage.
~Customer will be charged the actual shipping for exchanged items to be shipped.
~Original shipping and handling charges are not refundable.
Yarn & Thread by Lisa owns yarn-and-threadbylisa.com, who collects client information for the sole purpose of making your online shopping experience the very best it can be. We respect your privacy and assure you that we will maintain and use this information responsibly.
General Browsing: Navigational information about where you go on our Web site is collected. This information allows us to see which areas of yarn-and-threadbylisa are most visited. This helps us improve the quality of visitor's online shopping experiences. Additional non-personally identifiable information (i.e. domain type, browser version, service provider, and IP address) may be collected which will provide information regarding your use of our Web site (such as the time of your last visit to a page on our site.). This information may be collected by our ISP (Internet Service Provider) and used solely for marketing research. No personal information is collected while browsing.
Disclosure of Personal Information: Any information you provide to us at this site, by email, telephone, or in person is maintained and used solely by Yarn & Thread by Lisa only to provide services to you. Your information is never sold, traded or otherwise made available to anyone.
Yarn & Thread by Lisa does not sell, rent, or trade your e-mail address to third parties. We may, however, use third parties to help us provide services to you, such as processing payment, fulfilling orders, monitoring site activities, conducting surveys, and administering e-mails. If personally identifiable information (i.e. name, address, e-mail address, telephone number) is provided to any of these third parties, we will require that such information be maintained by them in strictest confidence.
If you purchase merchandise through Yarn & Thread by Lisa or yarn-and-threadbylisa.com, your name, telephone, and mailing address will be added to the Yarn & Thread by Lisa database for future mailings, promotions, and e-mail specials. We have no other companies to whom we make our database available to. You may at any time request to be removed from our database.
Updating Personal Information: We prefer to keep your personal information accurate and up-to-date. Customer information is maintained to help us provide better personal service and we ask your co-operation in keeping us informed of your new information as it becomes valid.
Links: For your convenience, our Web site may contain links to other sites. Yarn & Thread by Lisa is not responsible for the privacy practices or the content of such Web sites.
Security Statement: Yarn & Thread by Lisa believes in providing a safe and secure shopping experience for all of our clients, both online and in the store. We provide stringent and effective security measures on our Web site and in our physical location.
If for some reason Yarn & Thread by Lisa has not responded to your e-mail, it may have not gotten to us. Please try again. Computers are just machines and can sometimes have a bad day too. Thank you for your understanding.